What we can help with
- Login, signup, or profile issues
- Course or material access after purchase
- Payments, invoices, coupons, and refunds
- Class selection and content not showing
What to include
- Your registered email address
- The course or material name, if relevant
- Payment ID, order details, or a screenshot for billing questions
- A short description of what you expected and what happened
Response time
We aim to reply within 1–2 working days. For payment or access problems, please write as soon as you notice the issue so we can check your account quickly.
Refunds
Paid live classes and study materials are not refundable. Please read the description and try free content before you buy. If you were charged twice or did not receive access after payment, email us with your payment details. See our Refund Policy for the full rules.